Upon arrival, all guests remove their shoes, use hand sanitizer, and power off their phones/smart devices. For all in-person sessions, clients are asked to arrive 15 minutes before their appointment to allow time for check-in. Sessions begin promptly at the scheduled appointment time. Due to the high volume of appointments, we are unable to extend a late arrival’s scheduled service. Late arrivals will receive the remaining available appointment time, so as to not inconvenience following guests, and will be charged in full.
To keep our healing sanctuary a tranquil environment and to avoid interruptions, we ask that all electronic devices (including smartwatches) be powered off completely (not on silence or airplane mode) and put away in our reception lockers. We also ask that guests do not remain in the treatment rooms past their session times unless given permission by a BODY MIND SALT staff member.
We reserve the right to cancel an appointment for inappropriate conduct of any kind, or if a guest is under the influence of drugs or alcohol. To experience our services' full benefits, we recommend that drugs, alcohol, caffeine, and nicotine are not consumed before or during your sessions. Please notify our staff if you are under the care of a physician for any severe illnesses or are pregnant. While we do our best to keep a scent-free and hypoallergenic environment, you may be subjected to essential oils, incense, teas, herbs, flowers, or plants. If you have allergies or sensitivities, please notify our staff before your session.
We understand that life happens. If you need to cancel an appointment, we will gladly reschedule your session if the cancellation is made 24 hours before your appointment. You may cancel and/or reschedule your session online through your confirmation email or contact us directly at least 24 hours in advance. Since we are a small business and have a limited number of appointments available, we are unable to reschedule cancellations made within 24 hours. Please note that once an appointment is booked - unless we hear otherwise - we’ll expect you to be there. Missed appointments will be charged in full. If you cancel an appointment in advance without rescheduling, the service credit will be available in your BMS profile for future use until its expiration date. All sales are final. In the rare event that our equipment for the Floatation Therapy, Salt Cave Halotherapy, Infrared Sauna, and Crystal Bed therapies need to be serviced, we will notify you as soon as possible to reschedule your appointment.